If you are not completely satisfied with your purchase, you may return your order within 30 days of shipment for eligible items. Items must be in their original, unworn condition with all tags and packaging. Please note that special orders and gift cards are final sale and cannot be returned.
Please contact us at inquiry@bixbydesigns.com to initiate a return. Shipping and handling fees will be deducted from your total refund amount, unless the item is defective or was shipped in error. Returns are processed within 5-7 business days of receiving your item. Refunds are issued to the original payment method.
Promotional Gift Policy
If your purchase includes a promotional gift (a "Gift") as part of a promotion, the following conditions apply in the event of a return:
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Gift Return Requirement: If you return an item that qualifies you to receive the Gift, you are required to return the Gift in its original condition along with the qualifying item.
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Deduction for Unreturned Gifts: If the Gift is not returned or is returned in a condition that does not meet our return policy standards, the value of the Gift, as determined by us, will be deducted from your refund.
This policy ensures the equitable application of our promotional offers. For questions or assistance, please contact our customer support team.