Our jewelry is available exclusively through BarbaraBixby.com and QVC.com.
We accept all major credit cards, Barbara Bixby gift cards, and secure digital payment options.
Once an order has been placed, modifications or cancellations may not be possible. Please contact our customer service team immediately if you need assistance.
These pieces are available for pre-order and ship at a later date. Estimated delivery windows are provided on each product page.
Special Order items are pieces made-to-order specifically for you. These items typically require additional processing time and are not eligible for returns or exchanges.
Yes, flexible installment options are available through Shop Pay at checkout.
Sizing guides for rings, bracelets, and necklaces can be found on the product pages. If you need further assistance, please contact inquiry@bixbydesigns.com
Yes, our collection includes unisex and men’s designs, such as rings, bracelets, and pendants.
We do not offer fully custom designs at this time.
Orders are processed within 2–3 business days. Shipping is via UPS 3 Day Select and takes an additional 3 days.
Orders typically arrive within 5–6 business days: 2–3 for processing and 3 for shipping.
No, we do not ship internationally at this time.
Once your order ships, you will receive a tracking notification via email.
Yes, all shipments are insured for their full value to protect against loss or damage.
Please immediately contact the carrier to initiate a claim. Once the carrier finishes their investigation and confirms that the package was lost or stolen, we will issue a replacement or a credit.
Yes, a direct signature is required upon delivery.
Returns are accepted within 30 days of shipment for eligible items. Items must be unworn, in original condition, and include all packaging. Special Orders and gift cards are final sale.
To initiate a return, please contact our customer support team at inquiry@bixbydesigns.com.
Customers are responsible for return shipping, unless the item is defective or was shipped in error.
Returns are processed within 5–7 business days of receiving your item. Refunds are issued to the original payment method.
Click the account icon and enter your email address. A 6-digit code will be sent to log in. Creating an account allows you to save payment methods, track orders, and initiate returns.
Log in to your account to update personal or payment information. To delete your account, please contact inquiry@bixbydesigns.com.
To check your gift card balance, please email inquiry@bixbydesigns.com with your gift card number.
To maintain your Barbara Bixby designs, avoid exposure to harsh chemicals, perfumes, and lotions and store in a jewelry box or pouch when not in use. For cleaning jewelry:
We do not currently offer repair services. We recommend consulting a trusted local jeweler for any needed repairs.
Our jewelry is handcrafted from factories in Thailand and China by skilled artisans using the finest materials, combining traditional craftsmanship with modern artistry.
Our gemstones are sourced from reputable suppliers around the world, ensuring each stone meets our standards for quality and authenticity.
Yes. We are committed to ethical practices and partner with suppliers who follow responsible mining and fair labor standards.
We are committed to sustainability through responsible sourcing, thoughtful production, and timeless design that encourages long-term wear and care.
