Free ground shipping for orders over $500 in the Continental US Free ground shipping for orders over $500 in the Continental US

Product Information & Purchasing

Where can I purchase Barbara Bixby jewelry?

Our jewelry is available exclusively through BarbaraBixby.com and QVC.com.

What forms of payment do you accept?

We accept all major credit cards, Barbara Bixby gift cards, and secure digital payment options.

Can I modify or cancel my order?

Once an order has been placed, modifications or cancellations may not be possible. Please contact our customer service team immediately if you need assistance.

What are Advanced Order items?

These pieces are available for pre-order and ship at a later date. Estimated delivery windows are provided on each product page.

What are Special Order items?

Special Order items are pieces made-to-order specifically for you. These items typically require additional processing time and are not eligible for returns or exchanges.

Do you offer monthly payment plan options?

Yes, flexible installment options are available through Shop Pay at checkout.

Where can I get sizing information for Barbara Bixby jewelry?

Sizing guides for rings, bracelets, and necklaces can be found on the product pages. If you need further assistance, please contact inquiry@bixbydesigns.com

Do you make jewelry for men?

Yes, our collection includes unisex and men’s designs, such as rings, bracelets, and pendants.

Do you offer custom jewelry?

We do not offer fully custom designs at this time.

Shipping & Delivery

What are your shipping options and costs?

Orders are processed within 2–3 business days. Shipping is via UPS 3 Day Select and takes an additional 3 days.

  • Complimentary shipping on orders over $500
  • $12.50 flat rate on orders under $500

How long does shipping take?

Orders typically arrive within 5–6 business days: 2–3 for processing and 3 for shipping.

Do you ship internationally?

No, we do not ship internationally at this time.

How can I track an order placed on BarbaraBixby.com?

Once your order ships, you will receive a tracking notification via email.

Is shipping insured?

Yes, all shipments are insured for their full value to protect against loss or damage.

What happens if my package is lost or stolen?

Yes, all orders are fully insured against loss or damage in transit.

Do you require a signature upon delivery?

Yes, a direct signature is required upon delivery.

Returns & Exchanges

What is your return/exchange policy?

Returns are accepted within 30 days of shipment for eligible items. Items must be unworn, in original condition, and include all packaging. Special Orders and gift cards are final sale.

How do I initiate a return?

To initiate a return, please contact our customer support team at inquiry@bixbydesigns.com

What are your shipping rates?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Which items are non-returnable?

  • Special Orders
  • Items marked as final sale

Who pays for return shipping?

Customers are responsible for return shipping, unless the item is defective or was shipped in error.

How long does it take to process a return or exchange?

Returns are processed within 5–7 business days of receiving your item. Refunds are issued to the original payment method.

My Account

How can I create an account?

Click the account icon and enter your email address. A 6-digit code will be sent to log in. Creating an account allows you to save payment methods, track orders, and initiate returns.

How do I modify or delete my account?

Log in to your account to update personal or payment information. To delete your account, please contact inquiry@bixbydesigns.com.

How can I receive updates about Barbara Bixby?

Join our email list by entering your email in the signup box on our website. You can also like us on Facebook and follow us on Instagram to stay informed about new collections, exclusive offers, and special events.

How do I check my gift card balance?

To check your gift card balance, please email inquiry@bixbydesigns.com with your gift card number.

Jewelry Care & Maintenance

How should I care for my Barbara Bixby jewelry?

To maintain your Barbara Bixby designs, avoid exposure to harsh chemicals, perfumes, and lotions and store in a jewelry box or pouch when not in use. For cleaning jewelry: 

  • Always use a gentle jewelry cleanser, such as Connoisseurs.
  • For sterling silver and gold pieces use a soft polishing cloth to maintain shine.
  • For gemstone jewelry, avoid harsh chemicals and clean with a mild soap and water and dry thoroughly.
  • Jewelry cleaner should never be used on cultured freshwater pearls. Pearls should always be wiped with a clean damp cloth.

Do you offer jewelry repair services?

We do not currently offer repair services. We recommend consulting a trusted local jeweler for any needed repairs.

Company & Product Information

Where is Barbara Bixby jewelry made?

Our jewelry is handcrafted from factories in Thailand and China by skilled artisans using the finest materials, combining traditional craftsmanship with modern artistry.

Where are your gemstones sourced?

Our gemstones are sourced from reputable suppliers around the world, ensuring each stone meets our standards for quality and authenticity.

Are your materials ethically sourced?

Yes. We are committed to ethical practices and partner with suppliers who follow responsible mining and fair labor standards.

What is your commitment to sustainability?

We are committed to sustainability through responsible sourcing, thoughtful production, and timeless design that encourages long-term wear and care.