Return and Exchange Policy
We want you to be thrilled with every Barbara Bixby piece you receive. If for any reason you are not completely satisfied your purchase from barbarabixby.com, you may return the piece within 30 days of the original invoice date. Items purchased through other retailers must be returned directly to the store from which they were purchased. Jewelry that was a special order, personalized or sized in any way cannot be returned. Please email us at inquiry@bixbydesigns.com to obtain a return authorization number. Shipping and handling fee will be deducted from your total refund amount.
Shipping Policy
We want you to receive your new Barbara Bixby jewelry as quickly as possible. That is why we ship all of the orders via FedEx and offer free ground shipping in the Continental US for orders over $500.
Please note that an adult signature is required for all deliveries. If a package is returned due to an incorrect address, or because FedEx wasn't able to obtain an adult signature, the customer is liable for the cost of shipping.
If an order is returned because a package is refused, the purchaser will be refunded the purchase amount minus a $40 restocking fee.
At this time we don’t ship to P.O. boxes or outside of the United States.
Express Delivery
If you have a special occasion and need your order to be delivered the next day, we offer this option on the checkout screen for additional fee. Please note: we allow 2 business days to process the order.
Repair Service
Barbara Bixby Designs strives to make innovative, high-quality jewelry. However, as with any jewelry, from time-to-time a piece can become damaged. We currently do not have a repair department but will do our best to assist customers with pieces that were purchased from BarbaraBixby.com. Please contact inquiry@bixbydesigns.com and include the order number of your purchase. For pieces that were not purchased from BarbaraBixby.com, repairs can be performed by independent jewelers experienced in sterling silver and 18K gold.